Теле2 dial number


TELE2 GPRS | configredmovil's Blog

Tele2 GPRS | MMS | WAP SettingsBelow you can find the tele2 manual gprs/wap/mms settings forRussia, Switzerland, Latvia, Netherlands, Croatia, Estonia, Lithuania,Norway, Sweden.1. TELE2 Russia:TELE2 Russia WAP Settings:Connection Name : TELE2 WAPHome Page : wap.tele2.ruProxy server : EnabledIP address : 130.244.196.90Port : 9201 (WAP1) or 8080 (WAP2)Connection Type : GPRSAccess point Name (APN) : wap.tele2.ruUsername : BlankPassword : BlankTELE2 Russia MMS Settings:Connection Name : MMSHome Page : mmsc.tele2.ruProxy server : EnabledIP address : 193.12.40.65Port : 9201 (WAP1) or 8080 (WAP2)Connection Type : GPRSAccess point APN : mms.tele2.ruUsername : BlankPassword : BlankTELE2 Russia Internet Settings:Connection Name : TELE2 InternetHome Page : wap.tele2.ruProxy server : disabledChannel or connection type : GPRSAccess point APN : internet.tele2.ruUsername : BlankPassword : Blankk2. Tele2 Switzerland:Tele2 Switzerland Automatic GPRS/WAP/MMS Settings:To Receive your MMS/GPRS settings automatically by SMSSend an empty SMS to 4040. After a few moments you willreceive the settings for MMS/GPRS by SMS. Please press“Save” to activate the settings in your mobile device.Tele2 Switzerland GPRS/WAP manual setting:Profile name : Tele2 WAP GPRSAccess point : internet.tele2.chUsername : leave emptyPassword : leave emptyStart site : wap.tele2.chProxy (optional) : 130.244.196.90Port : 8080Tele2 Switzerland Manual MMS settings:Profile name : Tele2 MMSAccess point : internet.tele2.chUsername : leave emptyPassword : leave emptyNews server : mmsc.tele2.chWAP Gateway IP address for MMS : 193.12.40.67Port : 80803. Tele2 Latvia:Tele2 Latvia GPRS/MMS/Internet Automatic Settings:Internet settings needed specifically for your phone, you canreceive just by sending aSMS with the letter G to the number 8888.ORGet the internet settings on your phone by entering yourdetails in the mentioned link, click hereAfter receiving save your settings, visit the mobile portalwap.tele2.lv /Tele2 Latvia Manual Internet/GPRS Setting:Internet access point (APN): internet.tele2.lvUsername : wapPassword : wapTele2 Latvia MMS settings:Access Point MMS (APN) : mms.tele2.lvHome page : http://mmsc.tele2.lv/IP-address : 193.012.040.038IP-port :9201 or 8080 (depending on handset model)Username : wapPassword : wapAfter saving the settings you need to enter PIN-code, whichwill appear in the SMS. After you save the settings, visit themobile portal wap.tele2.lv /4. Tele2 Netherlands:Tele2 Netherlands GPRS/MMS/Internet Automatic Settings:To Receive your MMS/GPRS settings automatically by SMS,enter your mobile number in the below mentioned link.Please press “Save” to activate the settings in your mobiledevice.http://selfwap.tele2.se5. Tele2 Croatia:Tele2 Croatia Automatic GPRS/MMS/Internet Settings:You can receive Automatic Internet setting by sending afree SMS with Tele2 to the number 777 and you’ll soonreceive an SMS with the settings. Follow the instructions toinstall the settingsTele2 Croatia Manual Internet/GPRS/WAP settings::Profile name: Tele2 InternetHome: http://wap.tele2.hrAPN: internet.tele2.hrProxy: OffTele2 Croatia Manual MMS settings:Profile name: Tele2 MMSServer Message: http://mmsc.tele2.hrAPN: internet.tele2.hrProxy: 193.012.040.0666. Tele2 Estonia:Tele2 Estonia Automatic GPRS/MMS/Internet Settings:If desired, this step can be done via SMS, by sending a blankSMS to number 16322.Package price is based on sending a message.If you want to manually configure your phone, you may do soas follows:Tele2 Estonia Manual Internet Settings:Home: http://wap.tele2.eeAPN (access point): internet.tele2.eeTele2 Estonia Manual MMS settingsa:Home: http://mmsc.tele2.eeAPN (access point): mms.tele2.eeTele2 Estonia Manual WAP over GSM data (CSD):Home: http://wap.tele2.eeDial-up number: +3725550007IP Address: 130244196090Port: 9201Username: (optional)Password: (optional)(ISDN connection type, security issue)Calling card customers:Internet Settings:Home: http://wap.tele2.eeAPN (access point): wap.tele2.eeMMS settings:Home: http://mmsc.tele2.ee/APN (access point): wap.tele2.eeWAP over GSM data (CSD):Home: http://wap.tele2.eeDial-up number: +3725550007IP Address: 130244196090Port: 92017. Tele2 Lithuania:Tele2 Lithuania Automatic GPRS/MMS/Internet Settings:receive settings by sending an SMS message to toll-freenumber 1504 with text INTERNETAS. After sending the SMS,you’ll receive MMS and mobile Internet settings, which youhave to save on your phoneTele2 Lithuania Manual Internet Settings:Profile name : TELE2 GPRSStart Page : http://wap.tele2.ltAuthentication : NormalNetwork connection mode : AutomaticConnection-type : PermanentData bearer : gprsPort : 9201 or 8080*GPRS access point (APN) : internet.tele2.ltLogin : NilPassword : NilTele2 Lithuania Manual MMS settings:HProfile name : TELE2 MMSIP address (MMS WapGW IP) : 193.12.40.29MMS Startpage : http://mmsc.tele2.ltConnection-type : PermanentPort : 9201 or 8080*GPRS access point (APN) : internet.tele2.ltLogin : NilPassword : NilFor some handset models a profile activation PIN code issent. Depending on the handset manufacturer, this PIN codehas to be entered when saving received settings, activatingthem or connecting to the Internet.8. Tele2 Norway:Tele2 Norway Manual Internet Settings:Profile name : Tele2 InternetHome Page : http://wap.tele2.noAuthentication : NormalNetwork connection mode : AutomaticConnection-type : PermanentData bearer : gprsPort : NilGPRS access point (APN) : internet.tele2.noLogin : wapPassword : wapTele2 Norway Manual MMS settings:HProfile name : TELE2 MMSMMS Home : http://mms.tele2.noConnection-type : PermanentIP address (MMS WapGW IP) : 193.012.040.014Port : 8080GPRS access point (APN) : mms.tele2.noLogin : NilPassword : Nil9. Tele2 Sweden :Tele2 Sweden Automatic GPRS/MMS/Internet Settings:You can download the appropriate settings directly to yourphone from tele2.se. Or text Tele2 to 123, and we’ll send thesettings to your mobile free of charge. Follow theinstructions, then restart the phone when you’ve installed thenew settings. Some phone models have the settings alreadyinstalled. You must remove them before you save your newsettings.Tele2 Sweden Manual Internet Settings:Profile name : Tele2 InternetHome Page : http://wap.tele2.seAuthentication : NormalNetwork connection mode : AutomaticData bearer : gprsPort : NilGPRS access point (APN) : internet.tele2.seLogin : NilPassword : Nil

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Telephone numbers in Turkey - Wikipedia

Telephone numbers in Turkey went from six (2+4) to seven digits (3+4) local phone numbers c.1988, at which time Ankara went from 41 to 4. There used to be more than 5,000 local area codes of varying lengths (one to five digits) with correspondingly varying local number lengths (seven to three digits).

The new system is based on 83 three-digit area codes for provinces and seven digit local phone numbers. Istanbul is the exception and it gets two area codes ((212) for the European and (216) for the Asian side).

Calling a cell phone from outside Turkey is the same except the three digit numbers are replaced with the ones of the companies. Like [9] + [0] + [cell company id number] + [seven digit number]. The following are the company identification numbers for the major mobile telephone providers: Turkcell (530-539, 561), Vodafone (540-549) and Türk Telekom (500-509 and 550-559).

Local numbers in most areas were also changed in conjunction with the numbering plan that took effect 1 August 1993.

If a former area code is indicated, this is for the major centre in the new area code's district. The new area codes will also replace former area codes other than the primary one mentioned.

General information[edit]

The country calling code of Turkey is 90.

  • National (significant) number: 10 Digits.
    • Area code: 3 digits
    • Local subscriber’s number: 7 digits.
    • Only exception in this is the call center numbers which start with 444, the call center numbers cannot be dialed with area code, they must be dialed with 7 digit from any phone (Landlines & Mobiles) in the country. The number format is 444 XX XX. For dialing the Call Center numbers from other countries, the number must be dialed as Country Code + Call Center Number like 90 444 XX XX. If you dial the Call Center number with the area code you will hear an IVR announce saying you must not use area code while dialing the call center number.
  • Dialing procedure:
    • A call from another country would have the following dialing format:
Example: + 90 312 213 2965 International Code Country Code Area Code Subscriber Number
+ 90 312 213 2965
      • Access to automatic telephone service within Turkey:

trunk / inner - city code number : 0

      • Access to international telephone service from Turkey:

international code : 00

    • Note: After 3-digit area codes, subscriber numbers cannot be prefaced with the number 1. The number 1 is only to be used for certain special services.
    • International Switched Digital Service:

Ankara DMS-300

Istanbul DMS-300

İzmir DMS-300

Ankara, İstanbul and İzmir DMS-300 International Exchanges Accept:

L/D + area code + subscriber number + ST L /D = language digit : 0 (direct dialing) L /D = language digit : 2 (operator assistance)

There are two international operator centers in Turkey, Ankara and İstanbul. Each one of these centers provides operator telephone services according ITU/T dialing:

L/D + code11 + ST (Random) L/D + code12 + 312 + ST (Ankara) L/D + code12 + 212 + ST (İstanbul)

L/D: language digit 2 English C11: operator assistance C12: international transits ST: stop pulse

The operators of the international exchanges in Ankara and Istanbul are available under C11 and C12.

Winter time: UTC + 2 hours Summer time: UTC + 3 hours

List of area codes in Turkey[edit]

ALPHABETICAL LIST OF AREA CODES NAME OF PROVINCE AREA CODE NAME OF PROVINCE AREA CODE
Adana 322 İzmir 232
Adıyaman 416 Kahramanmaraş 344
Afyon 272 Karabük 370
Ağrı 472 Karaman 338
Aksaray 382 Kars 474
Amasya 358 Kastamonu 366
Ankara 312 Kayseri 352
Antalya 242 Kırıkkale 318
Ardahan 478 Kırklareli 288
Artvin 466 Kırşehir 386
Aydın 256 Kilis 348
Balıkesir 266 Kocaeli 262
Bartın 378 Konya 332
Batman 488 Kütahya 274
Bayburt 458 Malatya 422
Bilecik 228 Manisa 236
Bingöl 426 Mardin 482
Bitlis 434 Muğla 252
Bolu 374 Muş 436
Burdur 248 Nevşehir 384
Bursa 224 Niğde 388
Çanakkale 286 Ordu 452
Çankırı 376 Osmaniye 328
Çorum 364 Rize 464
Denizli 258 Sakarya 264
Diyarbakır 412 Samsun 362
Düzce 380 Şanlıurfa 414
Edirne 284 Şırnak 486
Elazığ 424 Siirt 484
Erzincan 446 Sinop 368
Erzurum 442 Sivas 346
Eskisehir 222 Tekirdağ 282
Gaziantep 342 Tokat 356
Giresun 454 Trabzon 462
Gümüşhane 456 TRNC* 392
Hakkari 438 Tunceli 428
Hatay 326 Uşak 276
Iğdır 476 Van 432
Isparta 246 Yalova 226
Istanbul-I (Thrace) 212 Yozgat 354
Istanbul-II (Anatolia) 216 Zonguldak 372
Mersin 329 Non-Geographic Numbers 850

(*) Northern Cyprus

List of mobile codes in Turkey[edit]

Note: These are the codes that wireless operators in Turkey assign to new subscribers. Because of mobile number portability, a subscriber’s telephone number may not accurately reflect their actual operator.

USED BY CODE
Turkcell 530,531,532,533,534,535,536,537,538,539,561
Vodafone 540,541,542,543,544,545,546,547,548,549
Turk Telekom 500,501,502,503,504,505,506,507,508,509550,551,552,553,554,555,556,557,558,559

List of other special domestic codes in Turkey[edit]

USED BY CODE
GLOBALSTAR 592,594,596
NMT-I 522
Pay-Line 900
Toll-Free 800
Non-Geographic 850
Internet Dial-up Access 822
Paging-I 512

References[edit]

en.wikipedia.org

World Telephone Numbering Guide

World Telephone Numbering Guide

Number Format

Area Code: 2-5 digits Subscriber Number: 3-7 digits Trunk Prefix: 0 International Prefix: 00 (formerly 09) Sum of Area Code and Subscriber Number will be 9 digits (exclusive of trunk prefix).

Area code information

Numbering portability

Pekka Pihlajasaari reports: "Both mobile and fixed-line (geographic) telephone numbers may be ported between network operators with comparable facilities. An audible signal is provided when calling a ported number to alert the caller that alternative charging may be in effect."

Regulator ICASA has published various Number Portability Regulations and associated reports.

2010 - Draft numbering plan regulations

ICASA released draft numbering plan regulations> in June 2010, and issued an earlier 2006 numbering plan.

See: ICASA Numbering Plan documents

Other mobile numbering developments up to 2010 include:

Number range Carrier/allocation ============ ================== +27 76 reserved - carrier unknown +27 79 reserved - carrier unknown +27 81 Telkom 8ta (pronounced Heita) mobile +27 84 Cell C +27 87 reserved - carrier unknown Nextel (new fixed/wireline operator) used Telkom numbering ranges. Mobile number portability is in effect, therefore numbers may not necessarily indicate the current carrier belonging to a wireless number.

(additional info courtesy Pekka Pihlajasaari)

16 October 2006 - Telkom international prefix changes from 09+ to 00+

Carrier Telkom introduced 00+ for international calling as of 16 October 2006, with parallel use of the previous 09+ international prefix until 16 January 2007 at which point 00+ became mandatory.

Source: Telkom implements changes in dialling procedures (Telkom press release, 29 September 2006)

(News item courtesy Risto O. Nykänen)

2008: Johannesburg - new +27 10 code overlays +27 11

A new +27 10 code was introduced in the Greater Johannesburg area, to supplement the existing +27 11. No changes to existing numbers under +27 11 were required.

Source: "Telkom implements 010 area code in Johannesburg", Mail & Guardian 29 April 2008

Telkom news releases of November 2001 previously indicated the original intention to introduce this overlay code.

June 2004 - draft numbering plan

Regulator ICASA issued another draft revised numbering plan on 14 June 2004:

South Africa Government Gazette 26471 - Notice of intention to make regulations on the numbering plans

Also, ITWEB article of 21 June 2004 Draft numbering plan looks to the future

Closed 10-digit dialling and number portability were presumably postponed.

Other articles from 2002 on 10-digit dialling proposals:

ITWEB article of 29 September 2003: 10-digit dialling may remain on backburner

ITWEB article of 9 October 2002, Telkom refutes 10-digit dialling rumours - where Telkom refuted rumours that there would be extra charges to callers not using 10-digit local dialling.

8 May 2002 - '00' introduced as international prefix

Use of '00' as international prefix began in May 2002. The existing '09' prefix was to operate permissively for at least a year thereafter. However, carrier Telkom only began its conversion in October 2006 (see above). Voice announcement intercept on '09' was to be in effect for at least 6 months after the '09' permissive period ended.

Reference: ICASA document (via ITU).

6 November 2001: 10-digit local dialling allowed

South Africa telephone customers may now dial the area code for local calls, as well as long distance. All conventional calls to fixed or wireless numbers can be completed with 10 digits, including the leading trunk prefix digit '0'.

Regulator ICASA intended that 10-digit dialling would be mandatory for local as well as long distance calls. However, the mandatory phase was not implemented.

Permissive operation of either 7-digit or 10-digit local calling began on 6 November 2001.

Mandatory dialling of 10-digit format for all calls would have taken effect 8 May 2002 under the original plan.

However, ICASA announced 4 April 2002 that the parallel operation of 10-digit dialing would continue until six months after "promulgation of the numbering plan regulations". Source: News 24: "Icasa extends dialling phase-in"

2001? - new mobile area codes

New area codes were assigned at an unknown date (possibly late-2001 or early-2002):

Vodacom added +27 72 to its existing +27 82.

MTN added +27 73 to its existing +27 83.

+27 7 and +28 8 ranges are intended for mobile numbers under proposed future national numbering plans.

Source: ICASA announcement (archive of 7 May 2005)

1 July 2001 - regulator ICASA replaces SATRA, IBA

As of 1 July 2001, the telecom regulator in South Africa is Independent Communications Authority Of South Africa (ICASA). It replaced SATRA, the former telecom regulator, and IBA, the former broadcast regulator.

8 June 2001 - draft numbering plan

A draft numbering plan for South Africa was released by regulator ICASA.

Source: ICASA Notice 1424 of 2001 One element was the introduction of a closed numbering plan where 10-digit dialling would be mandatory for all geographic numbers by 08 May 2002. Initial digits 2 through 9 would have been removed from the numbering plan for future assignment.

Also, an area code overlay in Gauteng Central Area (Johannesburg) was proposed, +27 10 added to the +27 11 region.

March 2001 - South Region, East London changes

Some numbering changes occurred in South Region, East London, as reported by Telkom in March 2001.

March 1999 - Plett - +27 4457 changes to +27 44 (53)

Plett numbers changed to +27 44 plus 7-digit subscriber numbers. Formerly this was +27 4457 plus 5-digit subscriber numbers. '53' was prepended to the subscriber number when the area code change took effect.

Source: South Africa Cape and Garden Route (as of February 1999).

1 July 1997 - adoption of existing numbering plan

Regulator SATRA (forerunner of ICASA) issued Ruling FR-0002 to adopt the existing numbering plan, effective 1 July 1997.

Reference: Government Gazette Number 18220, 22 August 1997, General Notice 1228 of 1997.

13 November 1995 - Bloemfontein 7-digit subscriber number standard

Many Bloemfontein (+27 51) subscriber numbers were changed so that all numbers became 7 digits.

Old numbers --> New Numbers conversion:

21xxxx --> 421xxxx 221xxx --> 5221xxx 24xxxx --> 424xxxx 30xxxx --> 430xxxx 32xxxx --> 432xxxx 35xxxx --> 435xxxx 36xxxx --> 436xxxx 41xxxx --> 441xxxx 45xxxx --> 525xxxx 47xxxx --> 447xxxx 48xxxx --> 448xxxx 49xxxx --> 529xxxx 61xxxx --> 526xxxx 62xxxx --> 526xxxx Dialling codes to individual centres were also phased out, in favour of codes covering larger regions.

Source: ANC news bulletin (search for title: MANY BLOEMFONTEIN TELEPHONE NUMBERS TO CHANGE).

October 1994 (?) - Winburg changes

Winburg subscribers changed area code to +27 51 (051 domestically), plus 7-digit subscriber numbers of the form 8110xxx. Rural lines were still served from a manual exchange through +27 5242.

Source: ANC bulletin (search for title: ELECTRONIC TELEPHONE EXCHANGE FOR WINBURG).

Other information

Major carrier is Telkom.

Government ministry responsible for telecommunications is Department of Communications.

Telecommunications regulator is ICASA.

Also, many corrections and news tips were courtesy Sergiu Rosenweig.

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www.wtng.info

999 (emergency telephone number) - Wikipedia

A sign on a beach in Whitstable, United Kingdom, advising readers to dial 999 in the event of an emergency.

999 is an official emergency telephone number in a number of countries which allows the caller to contact emergency services for urgent assistance.

Countries and territories using 999 include Bahrain, Bangladesh, Botswana, Ghana, Hong Kong, Kenya, Macau, Malaysia, Mauritius, Qatar, Ireland, Poland, Saudi Arabia, Singapore, Swaziland, Trinidad and Tobago, the United Arab Emirates, the United Kingdom, and Zimbabwe.

United Kingdom[edit]

999 is the official emergency number for the United Kingdom, but calls are also accepted on the European Union emergency number, 112. All calls are answered by 999 operators. Calls are always free.

Emergency services[edit]

Distribution of emergency calls between service ECCs in the United Kingdom (based on 2011 data).

In the United Kingdom there are four emergency services which maintain full-time Emergency Control Centres (ECC), to which 999 emergency calls may be directly routed by emergency operators in telephone company Operator Assistance Centres (OAC). These services are as follows, listed in the order of percentage of calls received:[1]

Other emergency services may also be reached through the 999 system, but do not maintain permanent Emergency Control Centres. All of these emergency services are summoned through the ECC of one of the four principal services listed above:

History[edit]

First introduced in the London area on 30 June 1937, the UK's 999 number is the world's oldest emergency call telephone service. The system was introduced following a fire on 10 November 1935 in a house on Wimpole Street in which five women were killed.[3] A neighbour had tried to telephone the fire brigade and was so outraged at being held in a queue by the Welbeck telephone exchange that he wrote a letter to the editor of The Times,[4] which prompted a government inquiry.[3]

The initial scheme covered a 12-mile radius around Oxford Circus[5] and the public were advised only to use it in ongoing emergency if "for instance, the man in the flat next to yours is murdering his wife or you have seen a heavily masked cat burglar peering round the stack pipe of the local bank building."[6] The first arrest – for burglary – took place a week later and the scheme was extended to major cities after World War II and then to the whole UK in 1976.[6]

The 9-9-9 format was chosen based on the 'button A' and 'button B' design of pre-payment coin-operated public payphones in wide use (first introduced in 1925) which could be easily modified to allow free use of the 9 digit on the rotary dial in addition to the 0 digit (then used to call the operator), without allowing free use of numbers involving other digits; other combinations of free call 9 and 0 were later used for more purposes, including multiples of 9 (to access exchanges before STD came into use) as a fail-safe for attempted emergency calls, e.g. 9 or 99, reaching at least an operator.[7]

As it happens, the choice of 999 was fortunate for accessibility reasons, compared with e.g. lower numbers, because in the dark or in dense smoke 999 could be dialled by placing a finger one hole away from the dial stop (see the articles on rotary dial and GPO telephones) and rotating the dial to the full extent three times. This enables all users including the visually impaired to easily dial the emergency number. It is also the case that it is relatively easy for 111, and other low-number sequences, to be called accidentally, including when transmission wires making momentary contact produce a pulse similar to dialling (e.g. when overhead cables touch in high winds).[8][9]

Hoax calls and improper use are an issue. For these reasons, there are frequent public information campaigns in the UK on the correct use of the 999 system.

Alternative three-digit numbers for non-emergency calls have also been introduced in recent years. 101 was introduced for non-urgent calls in England and Wales[10] The scheme was extended to Scotland[11] and Northern Ireland.[12]

Trials of 111 as a number to access health services in the UK for urgent but not life-threatening cases began in England in 2010. The main roll-out occurred from 2011 to 2013, with a number of delays, and was completed by February 2014.[citation needed] In Scotland, the NHS24 service moved from 0845 424 2424 to 111 on 29 April 2014.[13][14] NHS Direct Wales continues to use 0845 46 47 despite it costing up to 57p per minute from mobile phones.

In 2008–2009, Nottinghamshire Police ran a successful pilot of Pegasus, a database containing the details of people with physical and learning disabilities or mental health problems, who have registered with the force because their disabilities make it difficult for them to give spoken details when calling the police. Those registered on the database are issued with a personal identification number (PIN) that can be used in two ways. By phone – either 999 or the force's non-emergency 101 number can be used – once a person is put through to the control room, they only need to say "Pegasus" and their PIN. Their details can then be retrieved from the database and the caller can quickly get on with explaining why they have called. In person – the Pegasus PIN can be told or shown to a police officer. Pegasus is also used by the City of London Police, Dyfed Powys Police, Surrey Police & Lincolnshire Police.

The introduction of push-button (landline, cordless and mobile) telephones has produced a problem for UK emergency services,[15] due to the ease of same-digit sequences being accidentally keyed, e.g., by objects in the same pocket as a telephone (termed 'pocket dialling') or by children playing with a telephone. This problem is less of a concern with emergency numbers that use two different digits, such as 112 and 911 although on landlines 112 suffers much of the same risk of false generation as the 111 code which was considered and rejected when the original choice of 999 was made.

The pan-European 112 code was introduced in the UK in April 1995[16] with little publicity. It connects to existing 999 circuits. The GSM standard mandates that the user of a GSM phone can dial 112 without unlocking the keypad, a feature that can save time in emergencies but that also causes some accidental calls. All mobile telephones will make emergency calls with the keypad locked. Originally a valid SIM card was not required to make a 999/112 emergency call in the UK. However, as a result of high numbers of untraceable hoax calls being made, this feature is now blocked by all UK networks. Most UK mobile telephone handsets will dial 999/112 without a SIM inserted (or with a locked/invalid SIM), but the call will not be connected. Following the blocking of SIM-less calls, in 2009 the UK networks introduced emergency call roaming. This allows a user with a valid SIM of a UK network to make emergency calls on any network for which they have coverage.

Silent solution 55 is the name given to the initiative that allows people to call 999 when they aren’t able to speak. If there is no answer, the operator will then ask you to cough, or make another audible sign that you’re in need of police assistance. If you’re in too much danger to make any sound at all, the call will be put through to an automated system which asks the caller to press 55 if they’re in danger.[17]

Procedure[edit]

999 or 112 is used to contact the emergency services upon witnessing or being involved in an emergency. In the United Kingdom, the numbers 999 and 112 both connect to the same service, and there is no priority or charge for either of them.

An emergency can be:

  • A person in immediate danger of injury or whose life is at risk
  • Suspicion that a crime is in progress, or that an offender is in the area
  • Structure on fire
  • Another serious incident which needs immediate emergency service attendance

All telecoms providers operating in the UK are obliged as part of their licence agreement to provide a free of charge emergency operator service. As of 2014 emergency calls made on any network in the UK are handled predominantly by BT, although other emergency operator services are provided by Vodafone (ex-Cable&Wireless) and Level 3 Communications (ex-Global Crossing, previously British Rail Telecoms).

A flowchart for a 999 call.

On dialling 999 or 112 an operator will answer and ask, "Emergency. Which service?"[18] Previously operators asked "Which service do you require?" (approximately up to the mid-90s).

The operator will then transfer the call to the appropriate service's own call-taker. If the caller is unsure as to which service they require, the operator will default the call to the police, and if an incident requires more than one service, for instance a road traffic accident with injuries and trapped people, depending on the service the caller has chosen, this service will alert the other services for the caller (while the operator has to also contact each emergency service individually, regardless of whether the caller has remained on the line). The caller will be connected to the service which covers the area that they are (or appear to be) calling from.

On 6 October 1998, BT introduced a new system whereby all the information about the location of the calling telephone was transmitted electronically to the relevant service rather than having to read it out (with the possibility of errors). This system is called EISEC (Enhanced Information Service for Emergency Calls). Previously, the operator had to start the connection to the emergency service control room by stating the location of the operator, followed by the caller's telephone number, e.g. "Bangor connecting 01248 300 000". It was common for the person calling to be confused as to why the operator was talking to the emergency service, and the caller frequently talked over the operator. Only around 50% of the emergency authorities have EISEC, although the number is ever increasing, so, in those cases without EISEC present, the operator still has to pass their location and the caller's number.

The rooms in which operators work are called operator assistance centres (OACs). There are BT OACs in Bangor, Portadown, Dundee, Glasgow, Liverpool, Newport, and Nottingham. The rooms in which emergency response operators work are called Emergency Control Centres (ECCs) and are operated by local authorities.

In some situations there may be specific instructions on nearby signs to notify some other authority of an emergency before calling 999. For example, bridges carrying railways over roads may carry signs advising that if a road vehicle strikes the bridge the railway authority (Network Rail in most instances) (on a given number) should be called first to alert the railway operator of the potential of a major incident occurring should a train pass over the damaged bridge. Network Rail has its own procedures to alert trains to the emergency and to stop them if necessary. The instructions on the signs then state 999 should then be dialled and that the Police should be requested.

Access to the 999/112 service is provided for the hearing-impaired via Textphone and use of the Text Relay service, run by BT to cover all telephone providers, and previously known as the RNID "Typetalk" relay service. The number is 18000.

999 is also accessible via SMS for pre-registered users.[a] The service is open for anyone to register and works with all major providers in the UK.[19]

Location[edit]

It is important for the caller to be aware of their location when phoning for the emergency services; the caller's location will not be passed onto the emergency services immediately, and finding the location requires a combination of efforts from both parties. However it is possible to trace both landline and mobile telephone numbers with the BT operator; the former can be traced to an address. The latter can be immediately traced to a grid reference according to the transmitter being used,[20] however this is only accurate to a certain wide area — for more specific traces senior authority must be acquired and an expensive operation can be conducted to trace the mobile phone to within a few metres. A number of smartphone apps can now be downloaded that assist with caller location by using the smartphone's satellite navigation features.

Since 2014, smartphones will detect that an emergency call is being placed, and use any available location services (WiFi or GPS based location) to send an emergency SMS which also contains an identifier for the call. This is intended to be received by the mobile operator whilst the call is in progress.[21]

On some occasions callers will be put through to the wrong area service – this is called a "misrouted nines". The most common reason for this is when a mobile phone calls 999 and is using a radio transmitter that is located in another force area; most frequently these are calls that are made within a few miles of a border. Upon establishing the incident location, the emergency service operator will relay the information to the responsible force for their dispatch. In most areas, other forces will respond to incidents just within the border if they could get there quicker, assist, and then hand over to the other force when they arrive.

In the United Kingdom the Highways Agency have placed blue signs with the location printed on them, at approximately 500-metre intervals on their managed routes, such as motorways and major A-Roads. These signs contain a code which can be given to the emergency operator to locate you quickly. For example, a sign may say "M1 A 100.1". This translates as the M1 motorway, on the "Alpha" carriageway, at 100.1 kilometres from its start (or nominal start). The "Alpha" and "Bravo" carriageways are designated by the Highways Agency to each side of the road, dependent upon which direction it travels; other letters are used for additional carriageways at intersections. These signs are in addition to the pre-existing 100m distance marker posts alongside the carriageway.

Abandoned and hoax calls[edit]

An abandoned call is when a caller, intentionally or otherwise, rings 999 and then ends the call or stays silent; this could be for any number of reasons, including coercion or harm coming to the caller. Abandoned calls are filtered by emergency operators BT and Cable & Wireless, and are either disconnected or passed on to police.[22]

They are normally disconnected by the operator repeating "Emergency. Which service?", then if no response is given, the operator will say "Do you need police, fire or ambulance?". If there is still no response, the operator will sometimes ask the caller to press the keypad or make a noise if they need assistance. If no response is given, they will confirm they are clearing the line.

For abandoned calls, if the caller requests the police and the call is routed to police and then the line is dropped, either while waiting for connection or on the line with police, they are checked by police and a call back will be done. If there is no answer, the police service are likely to attend and if the line is disconnected without the caller telling the operator which service they need, they then make a decision to filter the call to police (if suspicious background noise) or clear the line.

The most common reasons for abandoned calls include:

Ireland[edit]

In Ireland, 999 (and the European and GSM standard 112)[23] are the national emergency numbers. The 999 and 112 service is able to respond in English, Irish[citation needed], Polish, French, German and Italian. 999 and 112 operators in Ireland answer the calls in under one second and say "Emergency, which service?". The caller may then request the Gardaí (the Irish police), ambulance, fire brigade, coastguard, or cave and mountain rescue service. The caller is then transferred to the emergency dispatcher for the appropriate service.[24]

Bangladesh[edit]

In Bangladesh, 999 is the national emergency number. It officially launched on 11 December, 2017. This number is toll-free. Calling this number connects the caller to an operator, who then connects the caller to the police, ambulance or fire service.[25]

The services are provided under the national help desk, which has been set up at a cost of Tk 60.50 crore.[26]

In the past, dialing 100 would connect to Bangladesh Police, 101 to Rapid Action Battalion, 102 to fire services, 103 to ambulance service and 104 to the Access to Information Programme under the Prime Minister's Office.

Hong Kong and Macau[edit]

999 was introduced to Hong Kong for emergency services (Police, Fire-fighting Services and Ambulance Services) during British rule and continues to be used following the transfer of sovereignty.

Macau also adopted the 999 number; it also introduced two emergency hotline numbers: 110 (mainly for tourists from mainland China) and 112 (mainly for tourists from overseas).

The worldwide emergency number for GSM mobile phones, 112, also works on all GSM networks in the country. Calls made to this number are redirected to the 999 call centre.

Malaysia[edit]

The 999 emergency services in Malaysia is staffed by about 138 telephonists from Telekom Malaysia. Like Singapore, the number was inherited from British rule and continued after independence. Ongoing upgrading works are taking place to introduce the Computer-Telephony Integration (CTI) for hospital exchanges, digital mapping to track the callers' locations and Computer Assisted Despatching (CAD) for online connectivity among the agencies providing the emergency services in the country. All calls to the number are made free of charge. In the late 90s, the number 994 was adopted as a direct connection to fire stations, but use of the number has been discontinued due to cost-saving measures taken by the government. 991 Connects to civil services.

The worldwide emergency number for GSM mobile phones, 112, also works on all GSM networks in the country. Calls made to this number are redirected to the 999 call centre.

Mauritius[edit]

Mauritius uses the 999 emergency number for police contact only. The other emergency numbers in use are 114 for emergency medical assistance and 115 for the fire service.[27]

The 112 emergency number is an all-service number in Poland like in other EU states, but old numbers that were traditionally designated for emergencies are still in use parallel to 112. Those are 999 for ambulance, 998 for fire brigade and 997 for police.

United Arab Emirates[edit]

In the United Arab Emirates the 999 service is used to contact the police who are also capable of forwarding the call as appropriate to the ambulance or fire services. The number 998 connects directly to the ambulance service and 997 to the fire brigade.

Singapore[edit]

In Singapore, the number 999 was inherited from British rule and continued after independence. The number is attributed more to requesting for the police, with the number 995, established in 1984, used for direct lines to the fire brigade and ambulance services of the Singapore Civil Defence Force. Because most of the population of Singapore is Chinese, it is likely that 995 was adopted because the Chinese pronunciation for that number (jiŭ jiŭ wŭ) sounds similar to the Chinese phrase for 'Save me' (jiù jiù wŏ).

Swaziland[edit]

The Kingdom of Swaziland uses the 999 emergency number for police contact only. Also 975 for human trafficking reports. The other emergency numbers in use are 977 for emergency medical assistance and 933 for the fire service.

Trinidad and Tobago[edit]

In Trinidad and Tobago, 999 is used to contact the police only. The number 990 is used for the ambulance service and fire brigade.

See also[edit]

Look up 999 in Wiktionary, the free dictionary.

References[edit]

en.wikipedia.org


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